we are a residential and commercial electrical contractor offering installations, troubleshooting, led lighting, permanent lighting and back up generation.
Terms + Conditions
new clients, you want to read this.
appointments + consultations
all appointments require a $75 booking fee to secure your date and time. if you hire arc electric for your project within 30 days, your $75 booking fee goes towards your project. if you do not hire us, the fee is nonrefundable and kept for time and travel.
if you miss your appointment, a new fee is required when you book again if you elect to do so. we reserve the right to refuse service to anyone.
all appointments are a three hour window. so a technician will arrive within three hours of the time slot you choose. please plan accordingly. when booking an estimate or consultation, your time-slot is for just that. we cannot guarantee the work will be done the same day. (unless for troubleshooting, in which case you should book troubleshooting, not estimate/consultation)
estimates
all estimates are good for 5 days only. 5 calendar days. after 5 days, your estimate must be revised for pricing changes. both labor and materials are subject to price change.
team members
we guarantee our team members are licensed, insured and equipped to handle the tasks we assign them to. we reserve the right to assign any team member of our choosing to your project. when requests for certain team members are made, we will try to honor them but cannot guarantee we will.
payments
all payments are nonrefundable for any reason. clients are responsible for credit card fees, returned checks, legal fees, attorney fees and court costs where applicable. there are no exceptions to this policy.
all payments are due upon receipt and are considered late on day 2. a 15% per day interest fee is applied to all invoices with an open balances.
invoices that are 5 days delinquent will be referred to our attorney for handling without notice. the client (YOU) will be responsible for any costs associated with recovering balances, court costs and legal fees as permitted under the laws of the state of texas.
the legal team there will assess a minimum fee of $325 for legal fees and expenses. this is in addition to any lien filing fees and or court costs, or attorney fees needed to recover payment.
we accept cash (at the office only), credit cards, check, ach, bank transfer, venmo, square, paypal. we do not accept cash app. credit cards are passed on the client.
more important stuff
service guarantee
we guarantee our labor for 30 days from the date of service. complaints or grievances past 30 calendar days for issues of performance or installation will not be honored.
we offer no guarantee on any fixtures, parts or materials purchased by us or you for your jobs/projects. such grievances should be addressed with the manufacturer within the timeframe specified.
communications
we answer calls, texts and emails within 72 hours. we do not respond to emails, calls or texts outside of business hours.
our business hours are monday -friday 8:30 am- 5:30 pm. we are closed on all national holidays.
weather
if your project is cancelled or must be rescheduled to weather conditions or threats, we will give you priority consideration in rescheduling. that said, retainers and appointment fees are nonrefundable in this situation.
cancellation fee
we book three weeks in advance, that said if you cancel a project with less than 72 hours notice we must charge you a cancellation fee of $75. this fee must be paid prior to you re-booking with our team. if you cancel, your are placed next in line and not necessarily given priority placement over existing clients. in some cases, your estimate may need to be revised.
additions to scope.
all estimates are good for 5 days only. 5 calendar days. after 5 days, your estimate must be revised for pricing changes. Both labor and materials are subject to price change
complaints or concerns in general
please direct any questions, complaints or concerns to us via email at info@arccypress.com and we will work with you towards a resolution.
purchasing materials
if we must purchase materials for your Job, we do charge a $75 trip fee and a 20% surcharge to the purchase. if we visit your project and you add to your scope, a secondary fee may be due if we must leave to protect to source materials. you are welcome to order materials yourself and our team will gladly guide you in the purchase.
material pricing
we do not disclose our pricing or wholesale relationships as that information is trade secret and privileged to team members only. you do reserve the right to purchase materials for your project but hold responsibility to have them available on the date of project commencement.
covid19 disclosure
our team members will wear masks, gloves and shoe covers at your request when entering your home. we ask that you maintain a six feet distance when communicating with our team and they will do the same. please make your request via email to info@arccypress.com 72 hours prior to your appointment. a team member will confirm receipt.
if you or anyone in your home is Covid19 positive, has been exposed to someone who is Covid19 positive or displaying symptoms we ask that you immediately notify us so that we can make other arrangements.
do you have a minimum service charge?
effective 05/01/2022— we have a minimum service charge of $275.00. with the cost of operating our business and providing our teams with the benefits they deserve, we must consider overhead, insurance, operating expenses and so many other things in our pricing. this fee is in effect for all projects, residential, commercial and multifamily.
our troubleshooting minimum service charge is $300 (residential) and $450 commercial. if you have questions about what troubleshooting does or does not cover, please call us at 281-909-4299.